FAQs

How does the lottery work?

You will receive a 6-digit lottery number when you enter. Every Friday you will be entered into the draw. The winning numbers are chosen at random.

You can have up to three chances per draw for £1, giving you even more chances to win one of our fantastic prizes.

Prizes are issued and posted to the winner directly; there is no need to claim.

How old do I have to be to enter?

You must be 18 years old to play the Norfolk & Norwich Hospitals Charity Lottery.

I think I may have a problem with gambling, how can I get help?

If you have any questions or concerns about your own gambling or about a friend or family member we recommend that you contact the Be Gamble Aware confidential helpline on 0808 8020 133 or visit their website www.begambleaware.org. for further information.

Can I choose my own lottery numbers?

When you enter the lottery, you will be sent a unique 6-digit number. This number will be chosen at random and will be your number for as long as you play our lottery.

How much does Norfolk & Norwich Hospitals Charity make from each £1 played?

For each £1 we raise through the weekly lottery, the charity receives 50p (50%).

The remaining amount is used to cover the prizes offered (18.4%) and administration costs (31.6%).

Why is the price £4.34 per month when paying by Direct Debit?

Each chance in the lottery costs £4.34 a month. This is based on paying £1 a week over a 52-week year.

Your Direct Debit will be collected monthly. Some months will have five weeks and some months will have four. The additional £0.34p will build up credit to cover the months where there are five weeks.

How will I know if I am in the draw?

Within 21 days of signing up you will receive a letter of confirmation, which includes your unique lottery number(s). You will also be given the date you will first be included in the draw.

How will I know if I’ve won?

When the draw takes place, all winners will be sent notification by post. You will not need to claim your prize.

I have lost my numbers, what should I do?

No problem, we have a record of your number. If you would like us to re-send your lottery number(s) to you please contact us on 0370 050 9240.

What are my odds of winning in the Norfolk & Norwich Hospitals Charity Lottery?

The odds of winning a prize in the weekly lottery is 1/63.

Who do I contact if I have any further questions?

For questions about the lottery or your lottery membership, please call our Lottery Helpline on 0370 050 9240.

© 2021 Norfolk & Norwich Hospitals Charity, 6th Floor, 20 Rouen Road, Norwich, NR1 1QQ - Tel: 01603 287107 - Registered charity number: 1048170
The promoter of this Unity Lottery is Louise Cook, NNUH, 6th Floor, 20 Rouen Road, Norwich, NR1 1QQ
Norfolk & Norwhich Hospitals Charity is licensed and regulated in Great Britain by South Norfolk Council under account number SL0249.
This lottery is a Unity Lottery operated on behalf of Norfolk & Norwhich Hospitals Charity by Sterling Management Centre Limited, licensed and regulated in Great Britain by The Gambling Commission under account number 3137.
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